Understand and communicate across the generations at work

Available

All Locations

Leadership

Nov

Thu

Dec

Fri

09:30

12:30GMT

Description

Up to five generations now coexist in many workplaces, and it's important for each generation to understand the others' perspectives. This course will outline strategies to unite, and empower the five generations to work together successfully.

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Overview
Course level
Virtual classroom
Trainer
Price
In-house

Understand and communicate across the generations at work

Date and time	Location
Select a date in the drop-down menu above for details	Select a date in the drop-down menu above for details

Up to five generations now coexist in many workplaces and day-to-day success relies on the ability to communicate effectively with all of them. This course examines the impact of each participant’s generation and looks beyond the stereotypes at strategies to connect, motivate and inspire across the generations.

In 2017 Generation Z entered the workplace and for the very first time in history, there were five generations working side by side. When this works well it means multi-generational teams successfully sharing a diverse set of skills and strengths . . . when it doesn’t, it means fractured and demoralised teams steeped in miscommunication and stereotyping.

Understand and communicate across the generations at work looks at the strategies participants can use to operate successfully in multi-generational teams. The workshop highlights the issues, deconstructs the perceived needs and wants of each generation and looks at communication strategies and frameworks to boost performance and cohesion.

An influential voice relies on the ability to convince and connect across the generations.

Learning outcomes:

The theory behind the five generations and the dynamics of the breakdown
Examine perceived generational differences and learn to connect by understanding motivations
The flashpoints and how they affect your performance
Fully understand the demographic of your workplace and how to avoid the stereotypes, embrace the similarities and thrive on cross generational knowledge sharing
Personal communication profile and team communication profile
Understand communication strengths and weaknesses
Practical tools, to avoid miscommunication and encourage focused, assertive messaging
An enhanced ability to influence decisions by connecting faster and capturing attention in your spoken communication when engaging with colleagues and superiors

Who should attend?

Any professional working in or leading a multi-generational team.

Course enquiries

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This course is for:

Capability Framework 3+4

What is a virtual classroom?

A virtual classroom provides the same great learning experience as other ICAEW training, except one difference, you can learn from your desk.

Being delivered online makes it so much easier to access in a busy working week and would definitively recommend this type of training. The breakout rooms work really well to allow you to get to know the other participants and share experiences.

Virtual classroom delegate

The focus is on the learner and creating an enriching classroom experience that connects participants globally. Using video, learners can converse and interact with the trainer and other learners in real-time. Whiteboards, break-out sessions, polls, screen-sharing, and interactive Q&A create an immersive learning experience.

I think the virtual training format using Zoom, and the survey features, and break out rooms, really works great. I had no problems engaging with the facilitator and felt he listened to what we said, and kept the pace of the content moving steadily.

Virtual classroom delegate

Secure your place now and keep your skills and knowledge up-to-date.

How do I attend a virtual classroom?

Once you've booked your session, you will receive an email with your booking confirmation. The steps you will need to follow to attend your virtual classroom will arrive in a separate email closer to the date of your course.

Eve Tomlinson

"Eve is amazing, knowledgable and encouraging. Thank you."

Delegate feedback

Founder of Thrive in the Hive, communications expert and ICAEW academy trainer.

Eve started her career on Channel 4’s ground-breaking Big Breakfast and has worked across all broadcasters, with award-winning production companies and entertainment talent ranging from Graham Norton to Chris Evans and Mel and Sue.

Eve has a track record in developing new presenters into nationally-recognised talent and it was while working with these broadcasters that she started investigating what exactly makes a world-class communicator. She asked: what makes you listen to some people and not others; how vital is the likeability factor and why are so many brilliant people terrible at saying what they mean?

Eve then worked with psychologists, HR specialists and business leaders to develop a methodology that blends neuroscience, leading business research and proven entertainment production values to create a unique three-step programme.

Eve has transformed the communication skills of those on the ﬁrst step of the ladder through to intensive 360s with CEOs. Eve’s training has revolutionised the skills of those who felt they would never be conﬁdent communicators and she has developed bespoke training programmes to meet multiple communication issues across a range of businesses from professional services, including Menzies, Kingston Smith and Stevens and Bolton to entertainment companies such as ITV.

Rate	Price
ICAEW/Faculty/Community Member	£334.69 + VAT
Non-Member	£446.25 + VAT

Our public course programme is deliberately structured to encourage delegates from different organisations to participate. However, if you have six or more delegates who require development in the same area, we are able to run a more cost-effective and much wider range of courses tailored specifically to your organisation.

These are ideal for organisations seeking hassle-free, flexible and cost-effective training delivered to multiple delegates at your location of choice. Whether we use our existing materials or develop new content for your business, our expertise lies in translating your requirements into a pragmatic, interactive training programme highly relevant to your people and organisation.

To discuss in-house training for your business please email Academy or call Louise Thomas on +44 (0)20 7920 8733.

"The team at ICAEW were excellent from the start. They took time to understand our strategic plan and growth aspirations and built a programme around this. We are starting to see the fruits of it already. One of the key factors in the programme's success is that each participant is given one-to-one coaching, enabling them to focus on their own development." Richard Baker, Partner, Crowe Clark Whitehill

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