Why engagement letters matter more than ever with GoProposal

Event information

This event is brought to you in partnership with GoProposal.

Engagement letters are no longer just a compliance requirement, they are becoming a critical tool for managing risk, pricing and client relationships within modern accountancy practices.

As regulatory and technological change accelerates, firms are under increasing pressure to clearly define scope, responsibilities and the use of digital tools. The rollout of Making Tax Digital for income tax, alongside upcoming changes such as mandatory payrolling of benefits in kind, is reshaping how firms deliver services and interact with clients. At the same time, evolving professional guidance, including the growing use of AI in practice, is raising new questions around transparency, oversight and client consent.

This session will explore why engagement letters matter more than ever in this changing landscape, and how firms can move beyond a static, compliance-led approach. It will cover what a modern engagement letter should include, how it should adapt to reflect new responsibilities and technologies, and how it can support more effective onboarding, compliance processes and ongoing client management.

Attendees will gain practical insight into how engagement letters can be used as living documents, helping firms reduce risk, improve operational efficiency and better align pricing and service delivery with the realities of today’s practice environment.

Key benefits

• Understand how engagement letters can reduce practice risk and improve compliance outcomes.
• Learn how to clearly define scope, responsibilities and pricing in a changing regulatory environment.
• Gain practical guidance on modernising engagement letters to reflect digital tools and AI usage.
• Discover how to use engagement letters to improve client onboarding and ongoing relationship management.
• Explore ways to align service delivery and pricing with current practice realities.
• See how treating engagement letters as “living documents” can drive operational efficiency and scalability.

About the speaker

Chris Downing, Director Accountants and Bookkeepers, Sage Chris joined Sage having been a partner at a top 100 accountancy firm. He brings nearly 20 years of hands-on experience and strategic insight of the profession, coupled with an infectious enthusiasm in the adoption of technology and Business Intelligence to improve reporting and drive innovation in the SME sector.

CPD hours

ICAEW's Continuing Professional Development (CPD) Regulations require a minimum number of hours and an ethics requirement. Attending this event could contribute up to 1hr of verifiable CPD, providing you can demonstrate that the content is relevant to your role.

A copy of the event booking confirmation email is accepted as evidence of verifiable CPD. Click here to use ICAEW’s self-assessment tool to help you work out how much CPD you will need to fulfil each year.

Costs

There is no charge to attend this event. ICAEW members and non-members are welcome to join.