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Generating more profits from existing clients

Full
London
Academy - Professional services
Jul
20
Thu
-
Dec
31
Tue
09:30
-
PM
16:30BST
Schedule Type Title: Every Day of the Week
Schedule Description: CA ANZ / Deloitte Technical Session.
Sessions: 1
Session Hours: 8.00
Description
This course is aimed at professionals and fee earners who are looking to improve recoveries from existing clients and ways to provide more services to meet their needs.

Date and time

Location

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This course would particularly suit those with portfolio expansion and fee income targets, who want to increase project scope, their opportunities for extension sales and to explore ways to negotiate better fees.

This interactive one day programme covers key skills, knowledge and behaviours that can help achieve immediate positive results. These include understanding how to: build stronger and trusted client relationships, develop an advisory mindset, have wider business conversations and negotiate more profitable outcomes. You will take away a number of practical techniques and tools to improve performance.

Learning outcomes:

  • Develop strategies to change the focus and dynamics of your client contacts.
  • Explore ways to build more empathic client relationships.
  • Have more powerful ‘adviser centric’ client conversations.
  • Draw on a wide knowledge of the services available to your clients and be better at identifying potential issues and possible solutions.
  • Identify opportunities to negotiate fee increases based on an understanding of value.
  • Improve levels of client service.
  • Identify ways to build a stronger internal network and referrer base.

 

Course enquiries

Events Booking Team 

 

Related content

Visit the ICAEW Academy of Professional Development homepage.
View all our Professional services courses.
View upcoming CPD dates.
Download the catalogue for our full range of courses.

 

Career level:

Manager

 Partner

 Managing partner 

 

Rate Cost
Price £430.00 + VAT
Faculty Member £322.50 + VAT

Our public course programme is deliberately structured to encourage delegates from different organisations to participate. However, if you have six or more delegates who require development in the same area, we are able to run a more cost-effective and much wider range of courses tailored specifically to your organisation.

These are ideal for organisations seeking hassle-free, flexible and cost-effective training delivered to multiple delegates at your location of choice. Whether we use our existing materials or develop new content for your business, our expertise lies in translating your requirements into a pragmatic, interactive training programme highly relevant to your people and organisation.

To discuss in-house training for your business please email Dharmesh Chheda or call +44 (0)20 7920 8813.

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